Review M5 Technologies limited hardware warranty coverage, exclusions, remedies and claim requirements for Audiotrix and Mediatrix products.
The following terms and procedures form the complete reference for this page.
Media5 Corporation, doing business as M5 Technologies, warrants that each new covered hardware product will be free from defects in materials and workmanship under normal use and service, unless different written warranty conditions apply under a business or partnership contract.
The limited warranty covers manufacturing defects and product failures occurring under normal and correct use. A failure or defect arising from abnormal or incorrect use is not covered.
The limited warranty does not apply when the product has been modified, altered or repaired by a party not authorized by M5 Technologies; damaged through deviation from product specifications; or subjected to accident, abuse, misuse, unauthorized modification, lightning, power surge, fire, rain, flood, extreme heat, cold, humidity or a corrosive environment.
If a covered product fails to perform as warranted, M5 Technologies may, at its option, use reasonable efforts to remedy the defect within a reasonable period, repair or replace the product with a functionally equivalent product under the RMA procedure, or reimburse the price paid for the product.
The purchaser’s remedies and M5 Technologies’ liability remain subject to the limitations and exclusions stated in the applicable warranty document and any mandatory law that cannot be excluded.
A warranty claim must be reported to M5 Technologies or to the authorized distributor or reseller from which the product was originally purchased. Customers with a Service Level Agreement may report and return defective products directly to M5 Technologies under the RMA procedure.
During the applicable warranty period, M5 Technologies will repair or replace a defective product at its option. If inspection finds no defect, return freight and a No Fault Found charge may apply. A claim made after the warranty period is treated as an out-of-warranty repair and requires payment authorization before a return is approved.
To the extent permitted by law, M5 Technologies disclaims other express or implied warranties, including merchantability and fitness for a particular purpose, and is not liable for incidental, indirect, special or consequential damages arising from the use of a product or service.
M5 Technologies’ aggregate liability is limited to the customer’s purchase price and will not exceed the product’s current list price. Applicable written agreements and mandatory consumer or commercial law prevail where they provide otherwise.
Include the product model, software version and the issue or service you need help with. Do not include passwords or private keys.
Share the product, deployment and target outcome. M5 will identify the right technical and commercial path.
