Support
DGW Firmware & Update Access
Request firmware packages, release guidance and the correct supported update path.
NEXT STEP
Request the correct firmware package
Match the release to your product before planning an update. Access depends on the applicable maintenance or support agreement.
- 01Product model, hardware revision and installed DGW release
- 02Target release or the issue you need to resolve
- 03Maintenance reference and a configuration backup
OPEN A REQUEST
Tell us about your request
Include the product model, software version and the issue or service you need help with. Do not include passwords or private keys.
READY FOR THE NEXT STEP?Open a request
Open the correct M5 service path.
Share the product, deployment and target outcome. M5 will identify the right technical and commercial path.