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Terms & Conditions

Review the terms governing access to M5 Technologies website content, product information, documentation, software references and commercial materials.

OFFICIAL M5 DOCUMENT

Terms & Conditions

The following terms and procedures form the complete reference for this page.

EFFECTIVE AUGUST 9, 2026

Acceptance and ownership

These terms govern access to the M5 Technologies website, public and protected content, product information, documentation, software references, downloads and commercial materials. By using the website, users accept these terms. The website and its original materials are owned by M5 Technologies or their respective licensors.

INTELLECTUAL PROPERTY

Content, trademarks and permitted discovery

Original text, product descriptions, diagrams, graphics, images, videos, documentation, software materials and page designs may be protected by copyright, trademark and other laws. Access does not grant permission to reproduce or commercially exploit substantial proprietary material.

  • M5 Technologies, Mediatrix, Audiotrix, M5T and Sentinel names remain protected brand identifiers
  • Ordinary search indexing, citation and linking are permitted
  • Unauthorized mass copying, impersonation and access-control circumvention are prohibited
PRODUCT INFORMATION

Specifications, software and hardware

Specifications, certifications, availability and performance statements are informational and may change. Software, firmware, virtual SBCs, SDKs, licenses, trials and updates remain subject to their applicable license and commercial terms. Hardware is subject to its applicable configuration, warranty, support and deployment conditions.

CRITICAL COMMUNICATIONS

Customer deployment responsibilities

Customers and deployment partners remain responsible for system design, configuration, testing, regulatory compliance, redundancy, emergency-calling validation, cybersecurity and operational readiness for their environment.

COMPLIANCE

Export controls and authorized channels

Products, software, firmware, documentation and technical data may be subject to Canadian, U.S., European and other export-control, sanctions and trade-compliance laws. Authorized distributors and resellers may use M5 materials only within applicable agreements and brand permissions.

LEGAL

Warranties, liability and governing terms

Website information is provided without a guarantee that every item will always be complete, current or error-free. Applicable written commercial agreements, license terms, warranty terms and mandatory law prevail for products and services. Questions about these terms may be directed to M5 Technologies in Sherbrooke, Québec, Canada.

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PRODUCTS→ PRODUCTS

Sentinel SBC

Sentinel SBC SeriesSentinel Mini SBCSentinel 100 SBCSentinel 400 SBC & GatewaySentinel CS Virtual SBC

Gateways & ATA

Mediatrix 4102 / 4102SMediatrix C7 SeriesMediatrix G7 SeriesMediatrix S7 / S7 LPAudiotrix C2, C4 & C8

Software & OEM

DGW SoftwareM5T SIP Client Engine SDKM5T E-DVAM5T softDSP
SOLUTIONS→ SOLUTIONS

Enterprise Telephony

Microsoft Teams Direct RoutingSecure SIP TrunkingManaged Voice SecuritySecure Voice Edge for AI Agents

Modernization

POTS ReplacementEmergency Calling & NG9-1-1Critical Infrastructure Communications

Embedded & Critical

OEM & Embedded VoiceTactical & Critical CommunicationsTelecom Security for Defence

Operational use cases

Microsoft Teams MigrationPOTS & Analog ReplacementAI-Ready CommunicationsEmergency Calling & NG9-1-1
INDUSTRY→ INDUSTRY

Public & Critical

GovernmentDefenceCritical InfrastructureUtilities & Energy

Transportation

Airports & AviationRail & Transportation

Enterprise

Banking & Financial ServicesHealthcareEducationHospitalityTelecom Operators & MSPs
RESOURCES→ RESOURCES

Documentation

Documentation CenterKnowledge CenterDGW FirmwareRelease NotesConfiguration GuidesConfiguration NotesHardware Installation GuidesProduct Data SheetsTechnical Bulletins

Learn

What is SIP?What is an SBC?TLS & SRTP ExplainedSecurity & Trust Center

Support & Services

Technical SupportDGW License CenterLicense SupportDGW Firmware & Update AccessMSA Maintenance PlansTraining & CertificationProduct WarrantyRMA Policy & Procedure

Company

Why M5 TechnologiesAbout M5 TechnologiesAwards & CertificationsPartners
REQUEST A FREE REVIEWTechnical support

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