Support
Technical Support
Open a structured support request for eligible Sentinel, Mediatrix, Audiotrix, DGW and M5T products.
NEXT STEP
Prepare a useful support request
Describe what happens, where it happens and what has already been tried.
- 01Model, serial number or MAC address and firmware version
- 02Affected call direction, timestamp and service impact
- 03Expected result, observed result and steps to reproduce
OPEN A REQUEST
Tell us about your request
Include the product model, software version and the issue or service you need help with. Do not include passwords or private keys.
READY FOR THE NEXT STEP?Open a request
Open the correct M5 service path.
Share the product, deployment and target outcome. M5 will identify the right technical and commercial path.