Isolate the AI service
Place Sentinel between the AI platform and production carriers, PBXs or contact-center systems.
Solutions
Secure Voice Edge for AI Agents
Interconnect voice AI agents, CCaaS, Teams, PBXs and carriers through a secure, normalized SIP boundary.
Identity and SIP normalization
Carrier interoperability
Secure AI voice edge
SECURE VOICE EDGE FOR AI AGENTS
What you can do with it
Interconnect voice AI services, CCaaS platforms, carriers and enterprise systems through a normalized SIP boundary that separates experimental services from production voice infrastructure.
SIPcontrolled interconnection
Policyidentity and routing layer
Encryptedsignaling and media
CAPABILITIES
Capabilities that matter for your project
Normalize call behavior
Control SIP identities, headers, media, codecs, routing and failure conditions.
Operate safely
Apply admission controls, encryption, logging, quality monitoring and rollback procedures.
DEPLOYMENT FIT
Best suited for
- Voice AI agents
- CCaaS integration
- Automated customer service
- Carrier-to-AI interconnection
- Controlled pilot environments
KEY SPECIFICATIONS
Important selection data
BoundarySentinel SBC
ControlsSIP policy, CAC, TLS/SRTP and diagnostics
ValidationPlatform, carrier, media and compliance requirements
DOWNLOADS
Brochures and technical documents
Download the PDF files directly. Use the documentation portal for configuration guides, installation procedures and release-specific information.
Products to compare
A starting point for your project. Review the model data sheet before ordering.
Sentinel Mini SBC
A compact SBC for a branch or a dedicated SIP edge.
- Selection criterion
- Required sessions, network ports, power supply and license.
Sentinel 400 SBC & Gateway
A modular voice edge for sites with mixed telephony interfaces.
- Selection criterion
- Interface modules, session license, power and resilience requirements.
Sentinel CS Virtual SBC
An SBC deployed on your virtual infrastructure.
- Selection criterion
- Supported hosting environment, CPU resources and licensed capacity.
SOLUTION BLUEPRINT
How Secure Voice Edge for AI Agents changes the voice path.
The M5 layer sits between what must be preserved and the destination architecture, making security, translation and failure behavior explicit.
NO PUBLIC INTERNET REQUIRED
Private LAN / isolated IP network
Local phones, a local IP PBX, Mediatrix gateways and Sentinel can exchange SIP calls entirely inside the organization. The voice path can remain on a private LAN, VLAN, campus network or isolated operational network.
REQUIRED FOR THE CLOUD AI SERVICE
Controlled cloud connection
The AI or CCaaS service needs an external connection. Sentinel keeps that third-party service outside the trusted internal voice domain and exposes only approved SIP routes.
PRIVATE CUSTOMER NETWORK
Contact center
Routes approved sessions to queues, agents and business workflows.
Human agents
Take over, supervise or receive calls through the production platform.
Operations
Uses logs, limits and routing evidence to control the service.
PRIVATE IP NETWORK / LANLocal SIP signaling + RTP media
INTERNALIndependent local pathLocal PBX, gateways and extensions can keep communicating even though the cloud route is shown separately.
CONTROLLED EDGE
POLICY EDGE
Sentinel isolation boundary
Applies identity, rate, route and media policy before AI traffic reaches production voice.
EXTERNAL SERVICE NETWORK
Voice AI / CCaaS
Cloud applications originate and receive automated voice sessions.
SIP carrier
Connects AI or contact-center calls to the public network.
API / SIPIdentity policyApproved routesAudit trail
READING THE DIAGRAM
Follow one call from the cloud to the telephone network
- Cloud voice platform
- Hosts communications services such as Microsoft Teams Phone or CCaaS outside the customer site.
- Sentinel SBC
- Secures and normalizes SIP between voice domains, controls media and routing, and hides the internal network.
- SIP carrier
- Connects the organization to the public telephone network and supplies telephone numbers and external call routes.
- PBX or call server
- Controls extensions, features and call routing. It may run on-site, in a data center or as a hosted service.
Reference flow — carrier, platform, jurisdiction and field requirements determine the production design.
BEFORE / AFTER
Turn an uncontrolled migration into an engineered transition.
Use these checkpoints to evaluate a secure voice edge for ai agents project before product selection or cutover.
The recommended design depends on the deployed carrier, PBX or UC platform, interfaces, call volume, failure modes and regulatory context.| Decision area | Uncontrolled approach | M5 architecture | Acceptance evidence |
|---|---|---|---|
| Interoperability | Assume systems will connect | Normalize signaling and media at a defined boundary | Documented end-to-end call tests |
| Security | Expose internal voice domains | Apply identity, topology and transport controls | Approved routes, certificates and logs |
| Continuity | Cut over every site together | Preserve required services and phase migration | Failover, rollback and exception tests |
| Operations | Treat go-live as the finish line | Assign monitoring, updates and escalation ownership | Runbook, backups and support entitlement |
FREQUENTLY ASKED
What to know before the next step.
Document every carrier, PBX or UC platform, endpoint class, site, interface, call flow, security boundary and failure requirement.
Yes. A phased architecture can preserve approved services while routes, sites and users move in controlled stages with rollback criteria.
Normal and exceptional calls, encryption, routing, media, failover, monitoring and operational ownership should all pass documented tests.
READY FOR THE NEXT STEP?Request a free review
Build the right voice architecture.
Share the product, deployment and target outcome. M5 will identify the right technical and commercial path.