Skip to content
100% Canadian-designed communications · Since 1992
+1 819 829 874924/7 worldwide support
Company

Privacy Policy

Learn how M5 Technologies collects, uses, stores and protects personal information submitted through the website and related business interactions.

OFFICIAL M5 DOCUMENT

Privacy Policy

The following terms and procedures form the complete reference for this page.

EFFECTIVE JUNE 1, 2026

Scope of this policy

This policy applies to visitors, customers, prospects, partners, distributors, resellers, suppliers and other users who interact with M5 Technologies through this website, contact forms, quote or demo requests, support communications and business correspondence.

INFORMATION

Information M5 may collect

M5 may collect a name, company, job title, business email, telephone number, country, industry, product interests, technical requirements and information included in a submitted request. Technical information may include IP address, browser, device, website activity and security records.

  • Business and contact information
  • Product, project and support context
  • Website, device and security information
  • Communications sent to M5 Technologies
USE

How information is used

Information may be used to respond to inquiries, provide quotations, evaluate customer needs, process demonstration or trial requests, provide support, improve website performance, protect systems, prevent abuse, manage customer relationships and comply with legal or contractual requirements.

COOKIES

Cookies and tracking technologies

The website uses necessary cookies or similar browser storage to provide requested functions, maintain security, remember consent choices and preserve a visitor's cart configuration. Optional analytics and marketing technologies are activated only after the visitor provides consent through the cookie preferences panel.

  • Necessary: website operation, security, consent records and requested functions
  • Analytics: aggregated website use and performance measurement
  • Marketing: campaign measurement and relevant M5 communications
CHOICE & CONTROL

Managing cookie consent

Visitors can accept all optional technologies, reject them or select categories individually. A choice is stored so the consent request does not reappear on every page. Cookie settings remain available in the footer, and a visitor can change or withdraw consent at any time. The current consent notice is versioned and may be shown again if M5 materially changes its cookie practices.

DISCLOSURE

Service providers and international processing

M5 Technologies does not sell personal information. Information may be shared with authorized hosting, CRM, cybersecurity, logistics, legal or commercial service providers when necessary. Because M5 works globally, information may be processed in Canada or other jurisdictions with reasonable safeguards where required.

SECURITY & RETENTION

Protection and retention

M5 uses reasonable administrative, technical and physical safeguards. No electronic service can be guaranteed completely secure. Information is retained only as long as reasonably necessary for business, contractual, legal, accounting, warranty, support, cybersecurity and compliance purposes.

YOUR RIGHTS

Access, correction and deletion

Subject to applicable law, individuals may request access to, correction of or deletion of their personal information. Identity verification may be required. Marketing communications may be unsubscribed from while transactional, technical, legal or security notices may continue where necessary.

  • Privacy contact: privacy@m5technologies.com
  • Head office: Sherbrooke, Québec, Canada
READY FOR THE NEXT STEP?

Build the right voice architecture.

Share the product, deployment and target outcome. M5 will identify the right technical and commercial path.

Request a free review
PRODUCTS→ PRODUCTS

Sentinel SBC

Sentinel SBC SeriesSentinel Mini SBCSentinel 100 SBCSentinel 400 SBC & GatewaySentinel CS Virtual SBC

Gateways & ATA

Mediatrix 4102 / 4102SMediatrix C7 SeriesMediatrix G7 SeriesMediatrix S7 / S7 LPAudiotrix C2, C4 & C8

Software & OEM

DGW SoftwareM5T SIP Client Engine SDKM5T E-DVAM5T softDSP
SOLUTIONS→ SOLUTIONS

Enterprise Telephony

Microsoft Teams Direct RoutingSecure SIP TrunkingManaged Voice SecuritySecure Voice Edge for AI Agents

Modernization

POTS ReplacementEmergency Calling & NG9-1-1Critical Infrastructure Communications

Embedded & Critical

OEM & Embedded VoiceTactical & Critical CommunicationsTelecom Security for Defence

Operational use cases

Microsoft Teams MigrationPOTS & Analog ReplacementAI-Ready CommunicationsEmergency Calling & NG9-1-1
INDUSTRY→ INDUSTRY

Public & Critical

GovernmentDefenceCritical InfrastructureUtilities & Energy

Transportation

Airports & AviationRail & Transportation

Enterprise

Banking & Financial ServicesHealthcareEducationHospitalityTelecom Operators & MSPs
RESOURCES→ RESOURCES

Documentation

Documentation CenterKnowledge CenterDGW FirmwareRelease NotesConfiguration GuidesConfiguration NotesHardware Installation GuidesProduct Data SheetsTechnical Bulletins

Learn

What is SIP?What is an SBC?TLS & SRTP ExplainedSecurity & Trust Center

Support & Services

Technical SupportDGW License CenterLicense SupportDGW Firmware & Update AccessMSA Maintenance PlansTraining & CertificationProduct WarrantyRMA Policy & Procedure

Company

Why M5 TechnologiesAbout M5 TechnologiesAwards & CertificationsPartners
REQUEST A FREE REVIEWTechnical support

Cookie settings

Essential cookies keep the site and cart working. You can accept or decline optional analytics and marketing cookies.