Support, maintenance and customer services
Access technical support, licenses, firmware, MSA maintenance, training, warranty, RMA and professional services.
Technical Support
Open a structured support request for eligible Sentinel, Mediatrix, Audiotrix, DGW and M5T products.
Open page 02DGW License Center
Purchase, activate, retrieve or validate DGW software licenses and capacity upgrades.
Open page 03License Support
Get help with DGW license activation, retrieval, product validation and entitlement context.
Open page 04DGW Firmware & Update Access
Request firmware packages, release guidance and the correct supported update path.
Open page 05MSA Maintenance Plans
Organize support coverage, software-update eligibility, lifecycle planning and renewal management.
Open page 06Support Plans
Compare Essential, Advanced and Mission Critical support paths for eligible deployments.
Open page 07Training & Certification
Plan product, DGW, gateway and SBC training for customers, partners and technical teams.
Open page 08Product Warranty
Review M5 Technologies limited hardware warranty coverage, exclusions, remedies and claim requirements for Audiotrix and Mediatrix products.
Open page 09RMA Policy & Procedure
Request authorization for eligible warranty return, repair, replacement or out-of-warranty evaluation.
Open page 10Professional Services
Access architecture, migration, configuration, interoperability and deployment assistance.
Open page 11Managed Services
Combine monitoring, lifecycle, configuration continuity and support governance into an operational service.
Open page 12Custom Engineering
Engage M5 for OEM, integration, interoperability and specialized communications engineering.
Open page 13Partner Portal
Access partner resources, documentation, enablement and commercial support paths.
Open page