Hardware Coverage
Coverage applies to defects in materials and workmanship under normal and proper use during the applicable warranty period.
M5 Technologies Product Warranty
3-year hardware warranty coverage for M5 Technologies products.
Review M5 Technologies warranty coverage, exclusions, serial number requirements and the warranty request process for Sentinel, Mediatrix and supported telecom hardware products.
Warranty Validation
SERIAL NUMBER • PRODUCT MODEL • CLAIM REVIEW
36 MONTHS
HARDWARE
SERIAL REQUIRED
M5 REVIEW
3 YearsStandard hardware coverage
S/NSerial number required
RMAClaim review process
36-Month CoverageStandard hardware warranty from the date of shipment unless different conditions apply.
Serial RequiredWarranty eligibility requires valid product identification and serial number information.
Defect ReviewClaims are reviewed based on warranty conditions, product use and available records.
Repair or ReplaceM5 may repair, replace or provide another approved remedy after validation.
Warranty overview
Clear warranty support for supported M5 Technologies hardware.
M5 Technologies provides limited hardware warranty coverage for eligible products used under normal and proper operating conditions. The process begins with product identification, serial number validation and a review of the reported issue.
Product Identification
The serial number is mandatory to identify the product, verify records and assess warranty eligibility.
Claim Validation
Warranty claims are reviewed before any repair, replacement, return authorization or remedy is confirmed.
Coverage and exclusions
What is covered and what is excluded.
The limited warranty is designed for defects arising under normal use. It does not cover improper use, unauthorized changes, environmental damage or products that cannot be properly identified.
Covered under the limited warranty
- Defects in materials and workmanship.
- Failures occurring under normal and proper use.
- Repair or replacement at M5 Technologies’ discretion once the claim is validated.
- Product review based on model, serial number, shipment information and warranty conditions.
Not covered under the limited warranty
- Modified, altered or unauthorized repaired products.
- Damage caused by misuse, abuse or unauthorized modification.
- Damage from lightning, power surges, fire, rain, flood, extreme temperature, humidity or corrosive environments.
- Products with altered, removed or unreadable serial numbers.
- Normal wear and tear on covers, cases, connectors and accessories.
Warranty process
A simple process to submit and review warranty requests.
Providing complete information helps M5 Technologies identify the product, review eligibility and respond with the next appropriate step.
1. IdentifyProvide product model, serial number, company and contact information.
2. DescribeExplain symptoms, operating conditions and troubleshooting already performed.
3. ReviewM5 reviews warranty eligibility, exclusions and available product information.
4. ConfirmIf required, M5 provides instructions for next steps or return handling.
5. ResolveValidated claims may result in repair, replacement or another approved remedy.
Warranty remedies
Repair, replacement or another approved remedy.
M5 Technologies may use reasonable efforts to remedy validated defects within a reasonable period of time. Depending on the case, M5 may repair the product, replace it with a functionally equivalent product or apply another remedy consistent with warranty conditions.
RepairMay apply when a validated product defect can be corrected under warranty conditions.
ReplacementMay apply when replacement is the preferred remedy after product validation and M5 authorization.
Other RemedyWhere applicable and approved, M5 may determine another appropriate remedy consistent with warranty conditions.
FAQ
Common product warranty questions.
How long is the standard hardware warranty?
The standard M5 Technologies hardware warranty is 36 months from the date of shipment, unless different conditions apply under a business partnership agreement or specific commercial terms.
Why is the serial number mandatory?
The serial number is required to identify the product, verify records and assess warranty eligibility.
Are all failures covered?
No. Damage from misuse, unauthorized modification, environmental causes, improper repair or unreadable serial numbers is excluded.
What happens after I submit a warranty request?
M5 reviews the information provided and may request additional details before confirming warranty eligibility or next steps.
Does the warranty cover accessories and connectors?
Normal wear and tear on covers, cases, connectors and accessories is not covered under the limited warranty.
Can out-of-warranty products still be reviewed?
Yes. You may submit an out-of-warranty inquiry for product identification or support guidance.
Warranty request
Submit a product warranty request.
This form submits your request directly to M5 Technologies. Provide complete product and issue details so the team can review your claim efficiently.
- Product model and serial number identification
- Warranty claim, product identification or out-of-warranty inquiry
- Issue description and troubleshooting context
- Company and contact information
- Direct website submission to M5 Technologies