Can one key be reused?
No. A DGW license key is generated for one specific Mediatrix unit and cannot be used on another unit.
DGW Software License
Request the correct unit-specific DGW license key.
Submit the Mediatrix unit, current DGW version and requested entitlement so M5 Technologies can confirm the appropriate licensing or commercial next step.
M5 Technologies
A clear path from unit identification to activation.
DGW license keys are generated for a specific unit and cannot be transferred to another unit.
1
Identify the Mediatrix unitExact model, serial number or MAC address, and current DGW version.
2
Describe the requested entitlementFeature, capacity or use case that must be enabled on that unit.
3
M5 Technologies reviews the requestCompatibility, entitlement and the required commercial or support path are confirmed.
4
Activate and validateEnter the received key in DGW, verify the Licenses table and restart the required services.
What the request covers
Confirm the unit, entitlement and activation path.
A DGW license key is tied to one Mediatrix unit. M5 Technologies reviews the unit identity, current DGW version and requested capability before confirming the appropriate next step.
Unit-specific entitlement
The license key is generated for one specific Mediatrix unit and cannot be used on another unit.
Feature or capacity request
The requested capability or capacity is reviewed against the exact platform and its current DGW software version.
Activation and verification
Enter the key in System / Information, confirm it in the Licenses table, then restart the required services.
After receiving the key
Activate and verify the license in DGW.
The DGW Web interface provides a direct activation path. Use the key only on the unit for which it was issued.
1
Open the unit
Sign in to the Mediatrix unit's DGW Web interface and open System / Information.
2
Enter the key
Locate the Activate License table, enter the unit-specific license key and click Apply.
3
Confirm activation
Check the Licenses table to verify that the expected feature or entitlement is now active.
4
Restart and validate
Restart the services required by the activated feature, then validate the expected operation on the unit.
Secure Intake
Start a DGW license activation request.
Send the unit and entitlement information to M5 Technologies so the team can validate the request and provide the correct next step.
DGW License FAQ
Three details to know before activation.
Where is the key activated?
In the DGW Web interface, open System / Information and use the Activate License table.
What if the model is unknown?
Submit the information you have. M5 Technologies can help confirm the platform and request the unit identifier securely if needed.
M5 Technologies
Need help identifying the correct unit-specific license path?
M5 Technologies can review the supported Mediatrix unit, current DGW version and requested entitlement before activation.