01
Hardware Coverage
Coverage applies to defects in materials and workmanship under normal and proper use during the applicable warranty period.
M5 Technologies Product Warranty
3-year hardware warranty coverage for M5 Technologies products.
Review M5 Technologies warranty coverage, exclusions, serial number requirements and product warranty request process for Sentinel, Mediatrix and supported telecom hardware products.
Warranty Validation
SERIAL NUMBER • PRODUCT MODEL • CLAIM REVIEW
36 MONTHS
HARDWARE
SERIAL REQUIRED
REVIEW PROCESS
3 YearsStandard hardware coverage
S/NSerial number required
RMAClaim review process
36-Month CoverageStandard hardware warranty from the date of shipment unless different conditions apply.
Serial Number RequiredProduct identification and warranty eligibility require a valid serial number.
Defect ReviewClaims are reviewed against warranty conditions, usage and product history.
Repair or ReplaceM5 may repair, replace or provide another remedy after claim validation.
Warranty statement
Standard limited hardware warranty for M5 Technologies products.
M5 Technologies provides a standard hardware warranty of thirty-six months from the date of shipment, unless different conditions were granted under a business partnership agreement. Warranty eligibility is subject to product identification, claim validation and the exclusions described below.
02
Product Identification
The serial number is mandatory to identify the product, verify records and assess warranty eligibility.
03
Claim Validation
Warranty claims are reviewed before any repair, replacement, return authorization or remedy is confirmed.
Coverage and exclusions
What is covered and what is not covered.
The limited warranty is designed for defects arising under normal use. It does not cover improper use, unauthorized changes, environmental damage or products that cannot be properly identified.
Covered under the limited warranty
- Defects in materials and workmanship.
- Failures occurring under normal and proper use.
- Repair or replacement at M5 Technologies’ discretion once the claim is validated.
- Product review based on model, serial number, shipment information and warranty conditions.
Not covered under the limited warranty
- Modified, altered or unauthorized repaired products.
- Damage caused by misuse, abuse or unauthorized modification.
- Damage from lightning, power surges, fire, rain, flood, extreme temperature, humidity or corrosive environments.
- Products with altered, removed or unreadable serial numbers.
- Normal wear and tear on covers, cases, connectors and accessories.
Warranty process
A simple process to submit and review warranty requests.
Providing complete information helps M5 Technologies identify the product, review eligibility and respond with the next appropriate step.
1. IdentifyProvide model, serial number, company and contact information.
2. DescribeExplain symptoms, operating conditions and troubleshooting already performed.
3. ReviewM5 reviews warranty eligibility, exclusions and available product information.
4. ConfirmIf required, M5 provides instructions for next steps or return handling.
5. ResolveValidated claims may result in repair, replacement or another approved remedy.
Warranty remedy
Repair, replacement or reimbursement at M5 Technologies’ discretion.
M5 Technologies may use reasonable efforts to remedy validated defects within a reasonable period of time. Depending on the case, M5 may repair the product, replace it with a functionally equivalent product or apply another remedy consistent with warranty conditions.
Remedy
When It May Apply
Requirement
Important Note
Repair
Validated product defect under warranty.
Product identification and claim approval.
Repair method depends on product condition and warranty review.
Replacement
When repair is not the preferred remedy.
M5 authorization and product validation.
Replacement may be functionally equivalent rather than identical.
Reimbursement
Where applicable and approved.
M5 Technologies discretion.
May be limited to the price paid and not exceed current list price.
FAQ
Common product warranty questions.
How long is the standard hardware warranty?
The standard M5 Technologies hardware warranty is 36 months from the date of shipment, unless different conditions apply under a business partnership agreement.
Why is the serial number mandatory?
The serial number is required to identify the product, verify records and assess warranty eligibility.
Are all failures covered?
No. Damage from misuse, unauthorized modification, environmental causes, improper repair or unreadable serial numbers is excluded.
What happens after I submit a warranty request?
M5 reviews the information provided and may request additional details before confirming warranty eligibility or next steps.
Does the warranty cover accessories and connectors?
Normal wear and tear on covers, cases, connectors and accessories is not covered under the limited warranty.
Can out-of-warranty products still be reviewed?
Yes. You may submit an out-of-warranty inquiry for product identification or support guidance.
Warranty request
Submit a product warranty request.
This form securely submits your request directly to M5 Technologies. No email application is required.
- Product model and serial number identification
- Warranty claim, product identification or out-of-warranty inquiry
- Issue description and troubleshooting context
- Company and contact information
- Direct website submission to M5 Technologies